PAYMENTS AND PRICING
Full payment is required at the time of ordering. Payment is processed securely at the checkout.
We can also take payment via Bank Transfer and cash upon collection of the item. Contact us for further information.
Prices are in GBP, plus any delivery charge where appropriate. We try to ensure all the prices featured on the website are accurate and up to date. However it is possible that prices are incorrect or have changed without notice. this case we reserve the right to withdraw the product from sale and cancel your order.
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DEPOSIT
To reserve an item a 30% deposit is required. For bespoke, made to order items 50% of the cost of the item is payable upon ordering and is non-refundable. The remaining balance will become due once the order is complete and ready for delivery.
SHIPPING AND DELIVERY
Items will be dispatched once payment is cleared. We aim to deliver postal items within 7 days. However please allow up to 28 days. Most of our smaller items include free delivery to mainland UK*, which will be stated on the listing. Smaller parcels are sent tracked and insured via a carrier service such as Evri or Royal Mail. Larger items are sent via our trusted courier. For a delivery quote please get in touch. You are also welcome to collect the item.
*UK mainland excludes N.I and Scotland.
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RETURNS
Refunds will not be issued :
- for items bought in person as they are sold as seen.
- if you change your mind and no longer want the item because it is the wrong size, colour, etc.
- if the item has been damaged or repaired or any makers labels or marks establishing province have been removed.
- for bespoke made to order items
Online Sales Returns:
An item can be returned when purchasing online as long as you tell us via email within 7 days of receiving the item. The item must then be returned to us within 14 days. A refund will be issued once the item is safely returned and in its original condition. The refund will be for the purchase price only (not shipping costs payed for the item to be shipped to the customer).
It is the buyers responsibility to arrange and pay for the return of the item via a tracked delivery service.
Refunds will be made via the original payment method.
Please check your order to ensure accuracy of the sizes, finishes, and colour etc. It is important that you make a note of the dimensions of the furniture you’re ordering to check that it will fit where you want it. Check access too, if your furniture doesn’t fit, it’s classed as a cancelled order. If your item is a bespoke piece we cannot accept returns. It is your responsibility to ensure that there is adequate access for any bespoke items, no refund or exchange will be offered in the event that the item will not fit, or cannot be manoeuvred, due to access issues. Products that have been delivered and fitted are considered to be signed off and accepted.
Please Note – Furniture that is bespoke/made to order to customers specific requirements is not subject to distance selling regulations and is therefore non-returnable/refundable.
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We hope you are happy with your purchase. We try our best to accurately describe and photograph each item and are happy to send extra photos if required. Our items are vintage and have been used for many years so have associated wear.
PRIVACY
Blakeley-Browns will not sell or give away any of your personal information. The personal information we collect upon taking an order is used solely to fulfil the order. Card details are not stored on our systems
WARRANTY DISCLAIMER
Antique and vintage items do not come with a guarantee and are sold as seen.
As wood is a natural product, it is subject to movement especially if exposed to extreme changes in temperature. When tables are placed directly on under-floor heating or in very brightly lit rooms (e.g. a conservatory) it has an adverse effect on the timber.
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Product Care
The customer is responsible for looking after his/her products and taking the necessary measures to maintain the look of the items. Tables in particular will experience wear and tear due to the extensive use they receive.
Wood - We recommend that our wooden tables be re-treated regularly with wax, depending on the finish, in order to preserve their appearance. Avoid direct sunlight as this can fade the wood. Wood has a moisture content relative to its surrounding environment. Avoid placing furniture directly in front of intense heat sources such as wood burners or radiators as this will dry out the wood and possibly cause it to shrink and/or warp/distort. Do not use any harsh abrasives, solvent or silicone based cleaning products on any part of our furniture. To avoid damage to table tops we strongly advise the use of coasters and place mats. A table cloth may also be recommended if there is an increased risk of spillages.
Steel - All of our furniture is constructed from industrial grade mild steel. Unlike Stainless steel or Galvanized steel, mild steel can be hand polished to produce a more luxurious finish. Mild steel if untreated is susceptible to corrosion if in contact with moisture. All of our steel furniture is waxed which provides a durable protective finish. We recommend that any metal surfaces are kept clean by lightly dusting. For more stubborn marks a spray oil such as WD40 can be used with paper towel. Do not use any harsh solvent or silicone based cleaning products or abrasives. As with any mild steel item it is impossible to predict how long it will take for rust to develop. We do our best to ensure items are thoroughly protected though cannot guarantee that any rust will not appear at some point in the products life.
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Electrical Items
Electrical items are PAT tested but should be installed by a qualified electrician.